Job Description

Description

Pavati is the world's leading manufacturer of aluminum drift and wake boats. Pavati has developed, computer engineered and tested the most innovative and functional drift and wake boat features ever made. The revolution has not only begun, it's well underway!

Check out more of what we do here: https://www.youtube.com/watch?v=9Nlso4SM1cU

Summary of Position

The VIP Member's primary focus is to provide first class experience to our amazing customers & the most luxurious wake boats on the planet. This includes acting a liaison between customers and our service department, handling administrative tasks associated with sales, and providing a high-quality customer service experience during the delivery and initial days after delivery.

Duties & Responsibilities:

• Create and maintain sales orders. 
• Maintain customer database.
• Act as a liaison between customers, Production, and Sales.
• Assist with collecting payments, including communicating with financial institutions. 
• Provide warranty information to customers. 
• Complete all administrate tasks relevant to certifications and documentation (ex. NMMA, HIN/VIN, tags, etc).
• Assist customers with personalization of boats, including vinyl wrapping, upholstery, and paint selections.
• Maintain an open line of communication with customers during the build process, including sending photo and timeline updates. 
• Manage the Pavati company store, including monitoring sales and preparing apparel packages for customers. 

Qualifications

• High School Diploma or GED required.
• 3 years of customer service experience, over-the-phone experience is a plus.
• Ability to handle difficult situations with customers.
• Ability to multitask, prioritize, and manage time efficiently.
• Proficient with Microsoft Suite, including Outlook and Excel.
• Excellent verbal and written communication skills.

Requirements

 WHY WORK AT PAVATI? We offer more than most employers here in the valley:

• Wages - We have a continuous performance review      process, which guarantees an increase after 90 days of employment.
• Training - We want you to grow with us. We provide      job-specific training as well as an in-house Weld Training Program and      Fabrication Training Program. Both programs provide the ability to receive      the training in our facility with the goal of transferring to those      departments.
• Benefits - We offer competitive benefits including      employer paid health insurance and a generous 401 (k) employer match      program.
• Have an expense coming up? You can request a portion of your earned wages      before your regular payday with On Demand Payment! No loans, no interest!

Pavati is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Pavati complies with the Americans with Disabilities Act.