Job Description

Start Your Career as a Repair Depot Coordinator in a Growing Company

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you want. You can be creative. Strategic. Persuasive. Influential. Mechanical marvel. Customer service authority. Meticulous. A closer. A futurist.

You’ll be challenged and rewarded. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.

Do we have your attention? Keep reading.

As a Repair Depot Coordinator, you will contribute to the success of the company by serving internal and external customers with professionalism and efficiency in the coordination of returns and processing of equipment orders.

Are you intrigued by this work?

• Providing professional & courteous customer service
• Working directly with customers while liaising with internal departments & vendors
• Ensuring repairs & returns are handled promptly & professionally
• Entering sales orders, purchase orders & jobs for repairs & returns
• Following up with customers to obtain authorization for billable repairs and providing ongoing status reports of work being done
• Receiving & distributing incoming repairs & returns
• Preparing reports, maintaining logs & schedules, filing completed RMA’s

• Tracking shipments, credit orders & chasing down credits & pulling parts for repairs

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

If this sounds like you, we want to connect!

• Customer-focused individual
• Creative Problem solver
• High School Diploma or GED
• Previous experience in customer service or related field
• Excellent communication & organizational skills
• Ability to multi-task & adapt to changing priorities
• Computer literacy, with working knowledge of MS Office Suite
• Technical knowledge of coding or labeling equipment a plus

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

ID Technology

Customers across North America depend on ID Technology to design, build, and install the most effective labeling, coding, and marking systems for their product lines. As a leading manufacturer and integrator of labeling, coding, and marking equipment, ID Technology provides our customers with six separate label converting plant locations across North America to produce quality labels and tags efficiently and quickly. ID Technology also manufactures the LSI line of integrated labeling systems.  As part of the ProMach Labeling & Coding business line, ID Technology helps our packaging customers protect and grow the reputation and trust of their consumers.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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