Job Description

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.

Do we have your attention? Keep reading.

Serpa Packaging Solutions is looking for a new Field Service Technician to join their Service tam. In this role, you will provide technical support to customers throughout the life of a machine. You will provide advice and physical assistance to the customer in identifying problems associated with the operation of our equipment, as well as offer innovative solutions to make the customer’s operation function more efficiently and economically.

Does this work interest you?

• Install, integrate, repair, and troubleshoot machinery of a complex and involved design
• Ensure all established inspection, testing, quality, and operating specifications are met
• Direct customer’s personnel during plant machinery installations and integrations, as well as servicing (repair and/or troubleshooting)
• Identify and correct hardware or software discrepancies
• Identify new product opportunities and make recommendations for product improvements
• Review customers’ parts inventory, advise customers of necessary parts that should be included in customer stock
• Work from complex engineering drawings and specifications, detailed written and/or verbal instructions, handbooks, manuals, etc.
• Support Aftermarket team by receiving and responding to customer telephoned technical inquiries
• Function as a technical resource for Sales Representatives and the Engineering Design team to address and resolve inquiries and problems related to installation/integration or repair
• Prepare trip reports that update the company on status and condition of installed equipment and additional equipment/parts opportunities

What’s in it for you? 

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. The education and experience you bring to a role with us matters. Placement within our salary range is determined based upon years of directly relatable experience for your position. These components, along with local and national compensation survey data, contribute to deciding a candidate's potential starting rate of pay.

Total compensation includes your pay (base salary), potential short-term incentive opportunities, comprehensive medical/dental/vision programs, as well as life insurance, disability insurance, paid time off programs, a retirement savings plan with a company match, and a wellness program. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Base Salary Range: $24.50 – $42.00

If this sounds like you, we want to connect!

• Associates Degree in Electro-Mechanical, or comparable working experience
• 4+ years’ experience in technical support of an electro-mechanical product/system preferably coupled with formal technical training
• Electro-mechanical experience and skills, PLC programming skills is a plus
• Demonstrated ability to accurately use a variety of precision measuring instruments
• Proven ability to read and understand complex engineering designs, including wiring schematics
• Strong communication skills, both written and verbal
• Problem-solver with strong independent judgment skills
• Track record of successfully multitasking to meet timelines on deliverables
• Ability to travel domestically and internationally up to 75%

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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