Job Description

From automotive and electronics, to paper conversion and pharmaceuticals, to food and health & beauty markets and beyond, manufacturers across the globe rely on Shuttleworth integrated product handling solutions to increase line efficiency, maximize profitability, and minimize risk. As part of the ProMach Product Handling business line, Shuttleworth helps our packaging customers protect and grow the reputation and trust of their consumers. ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia. For more information about ProMach, visit http://www.ProMachBuilt.com and for more information on ProMach Careers, visit http://www.ProMachCareers.com.

Job Description:

• Install, integrate, repair and troubleshoot machinery of a complex and involved design requiring a high level of technical skill/knowledge and independent problem-solving skills.
• Ensure all established inspection, testing, quality and operating specifications are met.
• Directs and or supervises customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
• Identify and correct software discrepancies.
• Maintain positive customer relationships and identify new product opportunities. Make recommendations for product improvements.
• Review customer parts’ inventory and advise customer of necessary parts that should be included in customer stock.
• Works from complex engineering drawings and specifications, detailed written and/or verbal instructions, handbooks, manuals, etc. Uses a variety of precision measuring instruments.
• Provides assistance and work support for plant Operations Department.
• Support Aftermarket group by receiving and responding to customers’ telephoned technical inquiries as needed.
• Functions as a technical resource for the Sales Department’s Sales Representatives and Engineering Design Department (Electrical design & PLC Controls) to address and resolve inquiries and problems related to installation/integration or repair.  Provides technical support for other departments e.g. operations, accounting, sales, etc. on an as needed basis.
• Prepares trip reports that update the company as to the status and condition of installed equipment conditions and identifies additional equipment/parts opportunities.
• Support engineering department with design reviews, FAT support and schematic development.

Job Requirements:

• 4+ years’ experience in highly skilled technical field support of an electro-mechanical product/system utilizing PLC systems preferably coupled with formal technical training
• Excellent interpersonal skills
• Electro-mechanical experience and skills.
• PLC programming skills required (Allen Bradley preferred).
• Problem solving and independent judgment skills.
• Demonstrated ability to accurately use a variety of precision measuring instruments and to read and understand complex engineering designs which includes wiring schematics.
• Capable of successfully handling a multi-tasked role.
• Domestic and International travel required – up to 75%

BENEFITS: Salary is only a part of a well-developed compensation program. As a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan with a company match and a wellness program. There is no waiting period for benefits – you are eligible on your first day of employment.

Pro Mach is an Equal Opportunity Employer. Pro Mach complies with all states mandating the use of E-Verify to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug-free workplace.

 #SHTWH