Job Description

Description

Highway Products is a fast-paced, fast-growing company located in beautiful Southern Oregon. We manufacture the best truck accessories in North America and have the reputation to prove it! Come join our hard-working team and become part of an organization that is a leader in the industry, and for a reason.

Take a look at what we do: https://highwayproducts.com

JOB SUMMARY:

The Customer Care Representative’s primary focus is providing excellent customer service for our customers. This includes acting as a liaison between customers and our service department, handling administrative tasks associated with sales, and providing a high quality customer service experience during the delivery and initial days after delivery. The Customer Care Representative takes on a number of other duties related to inventory and purchasing. 

DUTIES & RESPONSIBILITIES: 

· Create and maintain sales orders.

· Maintain customer database.

· Act as a liaison between customers, Production, and Sales.

· Assist with collecting payments, including communicating with financial institutions.

· Provide warranty information to customers.

· Complete all administrate tasks relevant to certifications and documentation (ex. NMMA, HIN/VIN, tags, etc).

· Assist customers with personalization of boats, including vinyl wrapping, upholstery, and paint selections.

· Maintain an open line of communication with customers during the build process, including sending photo and timeline updates.

· Work with procurement to ensure timely acquisition of components.

· Assist in inventory tracking and usage related to BOM’s and warranty needs.

QUALIFICATIONS:

· High School Diploma or GED required.

· 3 years of customer service experience, over-the-phone experience is a plus.

· Ability to handle difficult situations with customers.

· Ability to multitask, prioritize, and manage time efficiently.

· Proficient with Microsoft Suite, including Outlook and Excel.

· Excellent verbal and written communication skills.

Requirements

WHY WORK AT HIGHWAY? We offer more than most employers here in the valley:

• Wages – We have a continuous performance review process,      which guarantees an increase after 90 days of employment.
• Training – We want you to grow with us. We      provide job-specific training as well as an in-house Weld      Training Program and Fabrication Training Program. Both programs      provide the ability to receive training in our facility with the goal of      transferring to those departments.
• Benefits – We offer competitive benefits, including      employer-paid health insurance and a generous 401(k) employer match      program.
• Have an expense coming up? You can request a portion of your earned wages      before your regular payday with On Demand Payment! No loans, no interest!

Highway Products, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Highway Products complies with the Americans with Disabilities Act.