Job Description

Prairie Mountain Media’s (PMM) classified call center serves more than 20 Colorado newspaper brands. The team manages classified advertising for individuals/private party (homes, autos, merchandise for sale by owner), services, legals and obituaries.

The Classified Call Center Inside Sales representative is responsible for fielding the majority of incoming calls and emails for private party and service directory advertisers. You must be comfortable fielding dozens of calls per day and closing sales quickly and efficiently. The ideal candidate is friendly, customer-focused and willing and able to work as a team player in a deadline-driven environment.

Responsibilities

• Take and process phone orders immediately; overcome objections on pricing as needed.

• Assist customers in the development of effective ad copy and design layout.

• Encourage use of upsells like art, photos, bold, frequency and/or additional publications.

• Manage the incoming call queue so that calls are answered promptly by quickly closing deals and processing orders and payments.

• Manage all orders and details necessary to proficiently perform the job, including accurately ordering ad insertions and adhering to production requirements; timely processing of credit adjustments and maintaining account files by following accounting/credit procedures.

• Monitor orders and corporate billing team to ensure ads publish as scheduled.

• Ensure good customer relations by handling all customer requests, questions and complaints, and facilitating their resolution through personal action and intervention and working with others.

• Demonstrate a complete understanding of product audiences, rates and packages and explain them in a way to match recommendations to customer needs.

• Outbound calls to contract and seasonal accounts.

• Back up other call center and sales staff as needed.

Qualifications

• One year’s sales experience if preferred.

• High school diploma or GED equivalent.

• Ability to work well with others in a deadline driven, competitive environment.

• Strong organizational skills and ability to handle multiple tasks and priorities; demonstrated time management skills.

• Ability to operate independently without direct supervision.

• Excellent listening, written, and verbal skills.

• Proficient in the use of software and computer systems … this job requires that all orders and processes are submitted via our computer applications and online systems.

Work Environment

• This job operates in a fast-paced, sales environment.

Physical Demands

• This job is for a normal office work environment with continuous use of a computer/keyboard. Requires good hand-eye coordination, arm, hand and finger dexterity, and visual acuity to use a keyboard and read written and PC monitor information. The associate frequently is required to sit, reach with hands and arms, talk and hear and manipulate (lift, carry, move) light to medium weights of 10-50 pounds.

Other Duties

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer who supports a diverse workforce.

The hourly wage for Colorado residents is $14.50 + monthly commissions. Pay is based on several factors including but not limited to education, work experience, time in role, certifications, etc. In addition to your salary, MediaNews Group offers a comprehensive benefits package, incentive and recognition program, and 401K plan (all benefits are based on eligibility).